Thank you for choosing UnderBaked hardware kits! We're here to help you succeed with your project.
To get the fastest response, please:
- Review the documentation for your specific kit
- Check the FAQ for common questions
- Try the troubleshooting steps in your kit's documentation
- Gather relevant information (see below)
When contacting support, please provide:
- Kit name and version: (e.g., "FM Radio Kit v2.1")
- Problem description: Clear description of the issue
- Photos: Clear photos of your assembly (both sides of PCB)
- Measurements: Multimeter readings at relevant test points
- Steps taken: What you've already tried
- Documentation reference: Which steps you've completed
- Email: TODO@underbaked.com
- Response time: TODO business days
- Best for: Detailed technical questions, assembly help, troubleshooting
- URL: TODO
- Response time: Community-driven
- Best for: General questions, sharing builds, tips and tricks
- Twitter: TODO
- Instagram: TODO
- Best for: General inquiries, build photos, announcements
- Time Zone: TODO
- Hours: TODO
✓ Assembly guidance and clarification
✓ Troubleshooting assistance
✓ Component identification
✓ Missing or damaged parts
✓ Documentation questions
✓ Safety questions
✗ Modifications beyond documented procedures
✗ Use in commercial applications
✗ Regulatory certification for commercial use
✗ Repairs to damaged batteries
✗ Design services for custom applications
For missing or damaged components:
- Email TODO@underbaked.com with:
- Order number
- Kit name
- List of needed components
- Reason for replacement
See Warranty Information for coverage details.
Found an error in the documentation? Have a suggestion?
We appreciate your help in improving our documentation!
If you have a safety concern or want to report a safety incident:
- Email: TODO@underbaked.com
- Subject: "SAFETY CONCERN - [Kit Name]"
- Priority: High priority - we respond quickly to safety issues
Last Updated: TODO